(4.7 / 5)2524+ Ratings

Eastern Leaf Reviews

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Overall Rating

4.7
7 Reviews
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About Eastern Leaf

Eastern Leaf is a retailer of Zen Gardening Gifts, offering a variety of products including bonsai trees, lucky bamboo, money trees, orchids, succulents, and air plants. They also have a tea pavilion for authentic Japanese grown teas and an Apothecary for hand made lotions and soaps.

In addition to these, they provide Zen inspired products for home and office, including unique scented shae, decorative fountains, garden planters, and more. They also offer tranquil gift sets that include candles and frames.

Their services include friendly customer service with a toll-free number available from Monday to Friday, 8:30am - 5:00pm PST. They offer lightning fast shipping with custom packaging to ensure product safety. They have a great return policy with a 30 Day Plant Replacement Policy along with a general 30-day return policy. They strive to provide only the best service and products, as evidenced by their unsolicited reviews from real customers.

The company was founded in the fall of 2004 by Jason and Renee, starting as a small vendor selling lucky bamboo arrangements at local farmer's markets in San Diego. Despite initial challenges, their persistence was rewarded as the little shop quickly gained popularity with the regular market shoppers.

Eastern Leaf Pros & Cons

Pros:

  • Large Selection of Bonsai Trees: Eastern Leaf offers one of the largest selections of bonsai tree species, all shipped directly from their own nursery.
  • Free Shipping: Free shipping is available for purchases over $100.
  • Professional Training: The bonsai trees are professionally trained.
  • Zen Gardening Gifts: They offer a variety of Zen-inspired products, including bonsai trees, lucky bamboo, money trees, orchids, succulents, and air plants.
  • 30-Day Plant Replacement Policy: A 30-day plant replacement policy ensures customer satisfaction.
  • Customer Resources: They provide tutorials and tips for bonsai enthusiasts.

Cons:

  • Customer Complaints: Some customers have reported receiving bonsai trees in poor condition, with all leaves fallen off or poor shape.
  • Customer Support Issues: There have been complaints about inadequate customer support, with some customers feeling that support is merely platitudinous.
  • Negative Reviews: Some reviews indicate that the company does not ship what it advertises, and negative reviews are not posted.

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Eastern Leaf Customer Reviews (7)

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Oliver Potvin
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Eastern Leaf Customer’s Q&A

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Eastern Leaf Features and Benefits

Here are some key features and benefits of shopping at Eastern Leaf:

  • Eastern Leaf offers one of the largest selections of bonsai tree species. All the bonsai trees they sell are shipped directly from their own nursery.
  • Their bonsai trees collection has been professionally trained.
  • They offer free shipping for purchases over $100.
  • They are very active in the bonsai community and their products have appeared in various magazines and publications.
  • They are also very active in sharing updates and information on their social media.
  • They offer a wide range of bonsai tools that have been specially designed to help design your tree or make precision cuts.
  • They offer mesh baskets that provide two big benefits: The roots air prune when they reach the sides rather than just wrapping around like they would in a solid pot, so you get a highly-ramified root system with no circling roots, and they allow for much higher aeration of the soil, which is important for root health.

These features and benefits make Eastern Leaf a great place to shop for bonsai trees and other live plants. Happy shopping!

Eastern Leaf Pricing

Eastern Leaf offers free shipping on orders over $75 and flat rate shipping of $9.95 for orders under $75. The base price for plants and arrangements includes the price of the glass vase with one 4" stick bamboo, and additional options can be added to design custom arrangements. For bonsai trees, there is a 7-day return policy. Shipping rates are calculated per weight and displayed in the shopping cart during checkout.

Eastern Leaf FAQs

FAQ

How To Open A Eastern Leaf Account?

To open an account on Eastern Leaf, follow these steps:

  1. Visit the Eastern Leaf website.
  2. Locate and click on the "My Account" link, usually found at the top of the page.
  3. On the next page, find and click on the "Create an Account" button.
  4. Fill in the required information, including your email address and a password.
  5. Click on the "Create an Account" button to complete the process.

Once the account is created, you can log in using your email address and password. This will allow you to track orders, view your order history, and manage your account details. Remember to keep your login information secure. Happy shopping!

FAQ

Eastern Leaf Alternatives

Here are some alternatives to Eastern Leaf:

  1. VERYPLANTS
  2. Bonsai Outlet
  3. Bonsai Empire
  4. Brussels Bonsai
  5. Bonsai Resource Center

These websites offer similar products and services to Eastern Leaf. They are popular choices among customers looking for online plant shops. Each of these alternatives has its own unique features and offerings, so it's worth checking out each one to see which best suits your needs. Remember to compare factors such as product range, customer service, and pricing to make the best choice. Happy shopping!

FAQ

Can I cancel my Eastern Leaf order?

Yes, you can cancel or change your order within 24 hours without any charges. After 24 hours, a 25% restocking fee will be charged.
FAQ

Does Eastern Leaf ship to other countries?

Yes, Eastern Leaf ships worldwide for free standard shipping to UK, Canada, EU, Singapore & Australia.
FAQ

Which items are not returnable?

Swimwear & lining items, sale/clearance items, and fully customized items are final sale and cannot be returned or exchanged.
FAQ

How can I track my order?

Your estimated delivery date is in your Order Confirmation email, and you can track your package through 'My Account' once tracking information is sent.
FAQ

What is Eastern Leaf's return policy?

Untampered merchandise can be returned or exchanged within 30 days of purchase. Shipping and handling costs are non-refundable, and items with a 20% or more discount cannot be refunded.
FAQ

Can I return items from the Outlet section?

No, items in the Outlet section are final sale, which means they cannot be returned or exchanged.
FAQ

Is there any difference of Eastern Leaf products?

There may be a 5-7% difference present in color, size, and embroidery of the products.
FAQ

About easternleaf.com Prices and Cost?

Easternleaf.com is a retailer of Zen Gardening Gifts, including bonsai trees, lucky bamboo, money trees, orchids, succulents, and air plants. The prices for various items are as follows:

  • Golden Gate Ficus Bonsai Tree: $49.00 (previously $59.00)
  • Chinese Elm Bonsai Tree: $69.00
  • Pomegranate Bonsai Tree: $45.00
  • Rock Juniper Bonsai Tree: $35.00
  • Young Juniper Bonsai Tree: $29.00
  • Boxwood Bonsai Tree: $45.00 (previously $49.00)
  • Large Rock Juniper Bonsai Tree: $129.00
  • Bonsai Fertilizer 3oz: $3.95
  • Polished River Rocks: $7.00
  • Colored Marbles: $9.00
  • Humidity Tray - 9\": $7.95
  • Bonsai 101 Essential Tips Book: $5.95
  • Panda Ledge Hanger: $3.50
  • Kyoto Moss Spores: $6.95
  • Moisture / Light Meter: $24.95
  • Flowering Tea Tree (Fujian/Fukien Tea): $69.00
  • Humidity Tray - 10.5'': $10.00
  • Kanji Stones: $6.50
  • Zen Message Stones: $7.50

Please note that prices may vary and it's always best to check the website for the most accurate and up-to-date information.

FAQ

About easternleaf.com Popular Products and Services?

Eastern Leaf is a retailer of Zen Gardening Gifts, including bonsai trees, lucky bamboo, money trees, orchids, succulents, and air plants. They also offer authentic Japanese grown teas and hand made lotions and soaps. Their Home & Garden section provides Zen inspired products for your home and garden. They offer a large selection of bonsai species from their nursery, various size rolls of aluminum and copper wire for working with your tree, and steel tool boxes for tool storage. Eastern Leaf also provides a 30 Day Plant Replacement Policy along with a 30 Day general return policy. They were founded in the fall of 2004 and started as a small vendor selling lucky bamboo arrangements at local farmer's markets in San Diego. They have a catalog that includes their most popular items as well as care information and tips. Eastern Leaf also offers a range of ornamental plants that are sought after by plant collectors. Their Home & Garden section includes indoor terrariums, Japanese gardening tools, cast iron wind chimes, and natural decor elements. They also offer tranquil gift sets that include candles and frames. Eastern Leaf is known for its quality bonsai trees, lucky bamboo, money trees, and orchids.

FAQ

How can I contact Eastern Leaf customer service?

Eastern Leaf customer service can be contacted through several methods. One can reach out to them via their toll-free number: 1 (888) - 684 - 8377 from Monday to Friday, 8:30am - 5:00pm PST. Alternatively, there is an option to fill out a form on their contact page for assistance. For further inquiries, one can also send an email to info@easternleaf.com. Another contact number available is 909-517-2990, which is operational on 2nd Saturdays from 9:00am – 11:30am.

FAQ

Can you tell me more about Eastern Leaf?

Eastern Leaf is a retailer specializing in Zen Gardening Gifts. Their offerings include bonsai trees, lucky bamboo, money trees, orchids, succulents, and air plants. They also have a tea pavilion for authentic Japanese grown teas and an Apothecary for hand made lotions and soaps. Eastern Leaf is located at 3826 Riverside Dr, Chino, Ca, 91710. They operate from Monday to Friday, 08:30 - 17:00. The company has a rating of 4.1 with 246 reviews. Eastern Leaf was founded in the fall of 2004 by Jason and Renee. They started as a small vendor selling lucky bamboo arrangements at local farmer's markets in San Diego. Despite the challenges, their persistence was rewarded as the little shop quickly gained popularity with the regular market shoppers. Today, Eastern Leaf offers one of the largest selections of bonsai tree species, all sent directly from their own nursery. They also provide a variety of Zen-inspired products for home and garden. Eastern Leaf is known for its friendly customer service and quick shipping. They have a 30-day plant replacement policy along with a general return policy. Eastern Leaf also offers a variety of resources for bonsai enthusiasts, including tutorials on creating movement in bonsai trees and tips on keeping Satsuki Azalea bonsai trees healthy.

FAQ

How long does it take to deliver an order from Eastern Leaf?

Eastern Leaf offers multiple shipping methods. Orders over $100, excluding shipping costs, qualify for free shipping. These orders ship 1-2 business days after the order is placed. Ground and flat rate ground shipping also ship 1-2 business days after the order is placed. For 3 business days, 2 business days, and next business day shipping, orders ship the same business day if the order is placed before 12:00pm PST, unless there is a holiday exception. Please note that to ensure the health of your plant, ground and priority orders to colder regions may be delayed to avoid a weekend layover in transit. Eastern Leaf currently only ships within the contiguous United States and does not ship to PO Boxes. Business days are Monday through Friday, excluding holidays determined by carriers. Deliveries are available on business days only. Due to the perishable nature of many of their products, returned packages due to incorrect current addresses will be subject to additional shipping surcharges.

FAQ

easternleaf.com Return Policy?

Eastern Leaf's Return Policy allows customers to return any unused item (excluding personalized items) in their original condition within 30 days of receipt for a refund, credit, or exchange (minus shipping & handling). Items must be returned to Eastern Leaf, 4789 Cheyenne Way, Chino, CA, USA. Shipping and handling fees are non-refundable. If an item received is damaged, missing, or defective, customers should notify Eastern Leaf within 7 days of receipt. Eastern Leaf will correct the error immediately and pay for any shipping charges incurred.

For Live Plants, Eastern Leaf takes pride in their live plants. If a plant is damaged upon arrival, customers should notify Eastern Leaf within 7 days of receipt. However, Eastern Leaf cannot be responsible for the health of a plant once it is out of their care.

Regarding the Shipping Policy, Eastern Leaf offers multiple shipping methods as well as flat rate ground and express rates. Shipping rates are calculated per weight and shown on the shopping cart. Eastern Leaf strives to ship products the same day when possible. However, to ensure the health of plants, ground and priority orders to colder regions may be delayed to avoid a weekend layover in transit. Eastern Leaf currently only ships within the contiguous United States. Due to the perishable nature of many products, returned packages due to incorrect current addresses will be subject to additional shipping surcharges.

FAQ

What is the contact information of Eastern Leaf?

The contact information for Eastern Leaf is as follows:

  • Phone: 1 (888) - 684 - 8377 (Toll Free)
  • Email: info@easternleaf.com
  • Customer Service Hours: Mon - Fri 8:30am - 5:00pm PST

For further assistance, one can visit the 'Contact Us' page on the Eastern Leaf website. Please note that this information is subject to change and it's always best to verify from the official website..

FAQ

How do I track my order from Eastern Leaf?

To track an order from Eastern Leaf, one needs to have the tracking number that was provided when the order was shipped. This tracking number can be used on the shipping carrier's website to track the package. Please note that tracking details may not be available for 24 hours after the tracking number is posted. If the order was placed through an account on the Eastern Leaf website, the order status can also be checked by signing in to the account. If there is no tracking number or if the tracking number is not working, it is recommended to contact Eastern Leaf's customer support for assistance. Please note that Eastern Leaf is not responsible for lost or stolen packages once delivery is confirmed by the shipping carrier. All packages are shipped with delivery tracking.

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